Distance Education Diploma Programs

A+ Technical Support Specialist

The need for technicians is projected to grow faster than the average for all occupations.

Average Salary $48,121

Training time: 45 weeks

Start a career in A+ Technical Support Specialist

The A+ Technical Support Specialist program opens doors to an exciting career in computer technology.

Not everyone is a computer guru, and with millions of computers sold every year it is important that trained professionals are available to help users in their times of need. With our A+ Technical Support Specialist program, time after time, you’ll be that special person who saves the day. It’s all in a day’s work.

Computer repair technicians specialize in troubleshooting, servicing and repairing a wide variety of hardware and software-related personal computer issues. They may work directly for a large company, at repair shops, or for computer repair companies which travel to the customer's location.

CompTIA A+ certification is included in this course and that will certainly validate your newly established skills as a computer support professional. Having this International certification, that is widely recognized, confirms your ability to perform tasks such as: installation, configuration, diagnosing, preventive maintenance, basic networking, security, safety, environmental issues, communication and professionalism.

What You Need to Get There

Stay ahead of your competitors! Get job ready and become industry-certified by obtaining the CompTIA A+ Certification.

A+ Technical Support Specialist

A+ Technical Support Specialist Diploma Program

Includes all of these courses:

Discovering the Internet Course
A+ Certification Training Course
Discovering Computers 2014 Course
Microsoft Word 2013 Course
Microsoft Access 2013 Course
A+ Exam Prep Course
Microsoft Windows 8 Course
OH&S Course
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Program Cost:

MDE Provides Flexible Training and Quick Online Courses that Lead to Real Jobs

If your aim is to work in any of these fields, then THIS program is for you:

  • Client Support - Systems
  • Computer Help Desk Supervisor
  • Hardware Installation Technician
  • Hardware Technical Support Analyst
  • Help Desk Technician
  • Software Installation Technician
  • Technical Support
  • Technical Support Analyst
  • Technical Support Supervisor
  • User Support Technician

Detailed Content

MDE programs contain practical, easy-to-follow lessons. Each lesson introduces fundamental skills followed by practice exercises to help you apply the material you've learned, and testing to ensure you've learned the objectives.

A+ Certification Training

Computers are one of the most powerful technical tools in today's society. Almost every person has used a computer to explore the Internet, play games, write a paper, build a spreadsheet or create proposals and flyers.  However, most of these people do not know exactly what goes on inside the computer case and monitor.

To be able to troubleshoot any hardware issues is a huge advantage.  You will start off by learning the basics of hardware installation, computer components, power and electricity, managing memory, and installing drives. Next, you will learn to optimize, install, and provide support for operating systems, and multimedia devices. This course prepares you to complete A+ Certification exams.

A+ Exam Prep

Prepare yourself for CompTIA A+ exam success with this course.

Exam Cram is the CompTIA Authorized exam preparation text; providing an extensive set of preparation tools, such as quizzes, Exam Alerts, and a practice exam.

Discovering Computers 2014

As technology continues to advance, computers are a part of everyday life.  This makes computer knowledge vital to success in today's world. 

To properly make full use of your computer, you will learn about the hardware needed, the best software to use, and how to navigate the Internet.  You also will discover how to input information and get information (or output) from your computer!

Learn the history of computers and the Internet to see just how far technology has advanced!

Discovering the Internet

This course is an introduction to using the Internet and the World Wide Web.  Learn to find information, communicate with others and conduct business.  Explore a wide range of topics such as; connecting to the Internet, navigating a Web page, online communications, and protecting your computer from viruses.

Email is one of the most popular features of the Internet. Explore elements of an email, email etiquette, learn how to review an incoming email and to compose and send an email.

Once you have mastered the basics, you will then learn to get more out of the Internet. Learn to shop online, manage your personal finances, research topics, play online games, and find information on news, sports and weather!

Microsoft Access 2013

Microsoft Access is a powerful database software, enabling you to create, query, and maintain databases. Organizations and individuals benefit from storing data in a database and using Access to manage the database. One of the major advantages is the capability to easily find the answers to questions and queries.

You will learn to enter, sort, or delete data or use special features to design and use custom forms and professional looking reports.

Microsoft Windows 8

Expand your understanding of Windows 8 through experimentation, exploration, and planning ahead.

Windows 8 introduces a brand new way of interacting with computers and mobile devices such as tablets and smart phones.  The new interface, which includes tiles, charms, and apps, will revolutionize how people work.

This course will teach the new interface and approach in a way that is easy to learn; exposing you to real-world examples and procedures preparing you to be a skilled operating system user upon completion.

Windows 8 can be customized to fit your individual needs. You will learn skills to use in your personal and professional life such as; to customize desktops, to install hardware and software, to manage folders, to perform advanced searches, to create a document, to save pictures, and to play a music file.

Microsoft Word 2013

This course covers Word 2013 and teaches via step by step video tutorials. You will learn to create, edit and format documents; creating MLA-style research papers; working with tables; using advanced page layout techniques; working with graphics; performing a mail merge; and collaborating with others.

Explore concepts such as changing document settings, creating letterhead, editing and formatting tables. You‘ll learn to create, review, and publish important documents; sharing them in print, through e-mail, and on the web.


No matter what type of business or industry you work in, there’s a need for safety practices and procedures. Every year in Canada, many preventable workplace accidents occur. All workers are equally responsible to help prevent these accidents from happening.

Why wait for bad things to happen? Prepare for today.

This Occupational Health and Safety Course will explain employer and employee rights, explore roles and responsibilities as well as examine OH&S Legislation in jurisdictions throughout Canada.

Lessons You Will Learn

Lesson 1: First Look at Computer Parts and Tools.
Lesson 2: Working Inside a Computer.
Lesson 3: Introducing Windows Operating Systems.
Lesson 4: All About Motherboards.
Lesson 5: Supporting Processors and Upgrading Memory.
Lesson 6: Supporting Hard Drives.
Lesson 7: Installing Windows.
Lesson 8: Supporting I/O and Storage Devices.
Lesson 9: Satisfying Customer Needs.
Lesson 10: Maintaining Windows.
Lesson 11: Optimizing Windows.
Lesson 12: Troubleshooting Windows and Applications.
Lesson 13: Troubleshooting Hardware Problems.
Lesson 14: Troubleshooting Windows Startup Problems.
Lesson 15: Connecting to and Setting up a Network.
Lesson 16: Networking Types, Devices, and Cabling.
Lesson 17: Windows Resources on a Network.
Lesson 18: Security Strategies.
Lesson 19: Supporting Notebooks
Lesson 20: Mobile Devices and Client-Side Virtualization.
Lesson 21: Supporting Printers.
Lesson 1: Introduction to Troubleshooting
Lesson 2: Motherboards
Lesson 3: The CPU
Lesson 4: RAM
Lesson 5: Power
Lesson 6: Storage Devices
Lesson 7: Laptops
Lesson 8: Installing and Upgrading Windows
Lesson 9: Configuring Windows
Lesson 10: Maintaining Windows
Lesson 11: Troubleshooting Windows
Lesson 12: Video and Audio
Lesson 13: Peripherals and Custom Computing
Lesson 14: Printers
Lesson 15: Networking
Lesson 16: Security
Lesson 17: Mobile Devices
Lesson 18: Safety, Procedures, and Professionalism
Lesson 19: Taking the Real Exams
Lesson 1: Digital Literacy Introducing a World of Technology
Lesson 2: The Internet; Accessing, Searching, Sharing, and Communicating
Lesson 3: Computers and Mobile Devices; Evaluating the Possibilities
Lesson 4: Programs and Apps; Using Software at Work, School, and Home
Lesson 5: Digital Safety and Security; Identifying Threats, Issues, and Defenses
Lesson 6: Inside Computers and Mobile Devices; Exploring the Components
Lesson 7: Input and Output; Examining Popular Devices
Lesson 8: Digital Storage; Preserving on Media and in the Cloud
Lesson 9: Operating Systems; Managing, Coordinating, and Monitoring Resources
Lesson 1: Into the Internet
Lesson 2: Browsing the Web
Lesson 3: Searching the Web
Lesson 4: Communicating Online
Lesson 5: Getting More Out of the Internet
Lesson 1: Databases and Database Objects: An Introduction
Lesson 2: Querying a Database
Lesson 3: Maintaining a Database
Lesson 4: Creating Reports and Forms
Lesson 5: Multiple-Table Forms
Lesson 6: Advanced Report Techniques
Lesson 7: Advanced Form Techniques
Lesson 1: Getting Started with Windows 8
Lesson 2: File and Folder Management
Lesson 3: Personalizing Windows
Lesson 4: Connecting to the Internet
Lesson 5: Working with the Windows Desktop
Lesson 1: Creating, Formatting, and Editing a Word Document with Pictures
Lesson 2: Creating a Research Paper with References and Sources
Lesson 3: Creating a Business Letter with a Letterhead and Table
Lesson 4: Creating a Document with a Title Page, Lists, Tables and a Watermark
Lesson 5: Using a Template to Create a Resume and Sharing a Finished Document
Lesson 6: Generating Form Letters, Mailing Labels, and a Directory
Lesson 7: Creating a Newsletter with a Pull-Quote and Graphics
Lesson 1: Glossary & Introduction
Lesson 2: The Department, The Division, and The Act
Lesson 3: Employer, Employees, and Safety Officers: Roles and Responsibilities
Lesson 4: OH&S Responsibilities for Organizations
Lesson 5: Workers’ Rights – The 4 R’s
Lesson 6: Information Regarding OH&S Legislation in Other Provinces


Certification exams for this program include:

What You Get

You receive all of this and more with your education

What's Included

What You Can Expect

  • Microsoft Specialist Certification Exam Vouchers
  • Practical hands-on exercises that reinforce critical skills
  • Real-world scenarios that put what you've learned into context
  • Simulation tutorials
  • Tutorials
  • Unlimited Support